Terms & Conditions

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1. Introduction.

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1.1 Welcome to the ecommerce.feescogroup.com website. These Terms of Use govern your access and use of the website and the use of any services, information and functions made available by us at the website ("Products & Services"). Before using this website or the Services, you must read carefully and accept these Terms of Use and all other terms and conditions to the use of the website and / or the Services (collectively referred to as "Feesco Technologies (M) Sdn Bhd Terms and Conditions"). By accessing the website and / or using the Services, you agree to be bound by Feesco Technologies (M) Sdn Bhd Terms and Conditions and any amendments to the foregoing issued by us from time to time. If you do not agree to Feesco Technologies (M) Sdn Bhd Terms and Conditions, do not access and / or use this website and / or the Services.


1.2 Where we refer to "you" or "your" we mean you, the person using the Website or purchasing our's Product(s) via the Website. Where we refer to "us", "we" or "our" we mean Feesco Technologies (M) Sdn Bhd.


1.3 We reserves the right, to change, modify, add, or remove portions of these Terms of Use and / or our's Terms and Conditions at any time. Changes will be effective when posted on the website with no other notices provided and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the website.


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2. Ordering And Availability.

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2.1 We make every effort to show you images and descriptions for Product(s) which are accurate and realistic. The images of Product(s) are for illustrative purposes only. We cannot guarantee that a device's display of the colours accurately reflects the colour of the Product(s). Your Product(s) may vary slightly from those images and product's serial number might be different. Sometimes we will need to make changes to our products to comply with laws and regulations, which may mean your Product(s) vary from the description.


Product(s) may be ordered by clicking on the items you wish to purchase and then following the prompts that appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order on the checkout page.


After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number ("Order Confirmation"). If there are any errors in the Order Confirmation information please notify us immediately.


Please note that this does not mean that your order for Product(s) has been accepted. Your order constitutes an offer to buy Product(s). All orders are subject to acceptance by us. We are not obliged to accept your order and may decline to accept any order.


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3. Price And Payment.

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3.1 The price of Product(s) is as quoted on the Website from time to time.


3.2 Payment for all orders must be made by "Paypal payment gateway" on the checkout page.


3.3 You should be aware that online payment transactions are subject to validation checks by your Paypal account. We are not responsible if your Paypal account declines to authorise payment for any reason.


3.4 We carry out a standard pre-authorisation check on your payment at the time you place an order, and Product(s) will not be despatched until payment for the full costs of the order has been authorised. Your Paypal account may charge you an online handling fee or processing fee.


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4. Delivery And Performance.

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4.1 The Despatch Confirmation will include a tracking link so you can track your order. Our logistics provider will aim to deliver your order by the delivery date, unless there are exceptional circumstances.


Your order will be delivered to the delivery address you specified when placing your order. Depending on your location and the delivery address.


Any dates quoted for delivery of the Goods are approximate only and delays may occur. The time for delivery / performance shall not be of the essence, and we shall not be liable for any delay in delivery or performance howsoever caused.


Product(s) comprised within the same order cannot be split and delivered to different addresses.


Deliveries are made by couriers and take place on Monday to Friday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually between 10.00 am and 6.00 pm. Saturday deliveries may be available in some geographic locations. It is not possible to specify a precise time at which a delivery will take place, and delivery time might vary depending on geographic location of your delivery address and the courier used. Please note that the courier will require deliveries to be signed for.


If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes when the delivery reaches its destination.


You may be required to pay import duties and taxes. We has no control over these charges and cannot predict the amount. We recommend that you contact your local customs office for further information before placing an order.


Please also note that you must comply with all applicable laws and regulations of the country for which Product(s) are destined. We will not be liable for any breach by you of any such laws.


4.2 Once the Product(s) ordered have been delivered or collected (as the case may be) you are responsible for them. Ownership of Product(s) will pass to you on delivery or collection (as the case may be), provided full payment including any delivery charges, have been received. This means that any damage to the Product(s) arising after delivery or collection will be your responsibility. Cannot be held accountable for Product(s) that are damaged after delivery or collection.


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5. Warranty And Return Policy.

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5.1 All the Product(s) warranty period will write in invoice below section and warranty date will be start from received Product(s) date.


5.2 Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings:


5.2.1 The serial number of the appliance has been altered, tampered with or removed.


5.2.2 The appliance has been tampered with, subject to misuse, negligence and damaged while in transit.


5.2.3 The appliance has not been installed, maintained or operated in accordance with instruction given by manufacturer.


5.2.4 Defect caused by abnormal voltage or in-coming power supply from a generator.


5.2.5 Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.


5.2.6 Defect caused by household pests such as lizard, rat, cockroach, etc.


5.2.7 Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.


5.2.8 Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.


5.2.9 External appearance parts which include cabinet and joints against damages, scratches and ageing.


5.3 Warranty will be void if the appliance is being operated without manufacturer recommended parts.


5.4 It is strictly not covered for commercial application such as laundry shop, hotel/hostel, health centre, restaurant & others.


5.5 We liability under this warranty is limited to repairing and / or replacing defective products only. The warranty does not cover any losses and damages caused directly or indirectly by the products.


5.6 We reserve the right to impose additional charges or may refuse to attend to any products installed locations which are inaccessible and / or hazardous to its service agents.


5.7 Decision by us on all questions pertaining to complaints as results of defects, either workmanship or material shall be conclusive.


5.8 No person, by dealer / company is authorized to change, modify or extend the terms of these warranties in any manner.


5.9 The purchases will have no claim under this warranty in respect of personal injury, damages to property or consequential damage.


5.10 When return any product,  you return must be in the same condition you received it and in the original packaging.


5.11 Shipping charges are not reimbursed for returned purchases. Shipping charges for returns are the customer's responsibility.